~~Title:Cobub Razor Technical support - Mobile Apps Marketing Platform of Open Source - Mobile Analytics & Mobile Push Notification Solutions - Cobub Mobile Developer Center~~
{{description>Cobub Razor is an Open Source Mobile Analytics. In the last months, we got some support requests via different approaches, like twitter, Facebook, Weibo, emails, telephone, website and github. But really we are in short of man power to handle all the requests. So, please to follow the steps to get supports .}}
{{keywords>Cobub Razor,open source mobile analytics,mobile analytics,mobile app analytics, Technical support}}

====== Technical support ======
In the last months, we got some support requests via different approaches, like twitter, Facebook, Weibo, emails, telephone, website and github. But really we are in short of man power to handle all the requests. So, please to follow the steps to get supports:
  * Check the [[en:start|FAQ]]
  * Check the closed issues [[https://github.com/cobub/razor/issues?q=is%3Aclosed|@github]]
  * Check the [[https://groups.yahoo.com/neo/groups/cobubrazor/info|email list]] for the old questions.
  * Especially for the [[en:razor:installation-guide|installation-guide]] questions, please check the Installation Guide and How to [[en:razor:how-to-install-cobub-razor-manually|install Cobub Razor manually]].

BTW, we also decided to do the following:

  * **We provide the free support only in [[https://github.com/cobub/razor/issues?q=is%3Aopen|github]] and [[en:razor:mailing-lists|email list]]**
  * **We won’t provide support in the others approaches.**
  * **If you want us to support quickly, please contact us and we will charge the support at the rate of $50/hour.**

===== How to get our commercial technical support? =====

  * Download the {{:en:razor:order-form.docx|order form}}, and sign.
  * Do the payment and scan or screenshot the payment bill.
  * Send your questions, signed order form and payment bill file to our support team (support AT cobub.com)
  * Our colleague will contact with you for the support.
  * Thanks for all the people who is supporting us continuously especially for the cool guys in the community!